Users who have technical issues are advised to view the resource pages under the ‘HELP’ menu bar above. If a solution to your issue is not found, users should contact the USF Information Technology Help Desk detailing the technical issue.
The email should include the following information:
- Your Name
- Phone Number
- FAST/GEMS User ID
- Problem Page
- Detailed description of the problem – include navigation to the problem page and any data required to duplicate error/problem.
- If it is a problem with a report/process, include the Process Instance Number and Run Control ID used.
- Browser: Internet Explorer, Firefox, Safari and version. Users needing assistance finding the browser version should contact the USF Information Technology Help Desk via email at firstname.lastname@example.org.
After submitting a help request, users will receive an automated email response that serves as their receipt and includes an incident tracking number.
To see the status of your current and previous Help Desk tickets go to: http://usffl.service-now.com/
Explore the tabs above to visit more support resources!